Shipping policy

Shipping Policy

 

When do you ship?

Orders are shipped Monday – Friday within three processing days. This does not include delivery times which may take two - three business days. Please allow extra time for items that are shipped free.

Where do you ship to?

We ship domestically as well as internationally. If you have a question about domestic shipments, or shipments going to Canada, please email jaceymoji@gmail.com. If you have questions about international shipments (anywhere but Canada and the US) please email info@jaceymoji.com

How do you ship?

Most of our orders ship via USPS Expedited Mail. Due to the nature of the products, it is important to get your order to you quickly. USPS Expedited Mail features: fast delivery in 1-3 business days, USPS tracking and up to $50 in insurance with most shipments, and no extra charges for Saturday delivery. JaceyMoji may also ship via Amazon Fulfillment so as to save you the cost of shipping items which may otherwise incur hefty shipping fees.   

Rates to ship?

USPS Expedited Mail shipping charges for packages start at $3.80 within the US. If you would like local pickup or delivery, please email info@jaceymoji.com for a 'free shipping' coupon code. 

How to track an order that's been shipped?

If an email address was provided at the time of order, you will receive an automated email from USPS with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.

Are the items in stock?  

All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.

Customs, Duties and Taxes for all orders shipping outside of the US

Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply. These fees are not included in your order cost and are not handled by JaceyMoji. It is your responsibility to pay any fees that your government may require.